Our service delivery

As a reliable and trusted partner, we offer a range of services to enable you to run your business with complete peace of mind.

General Insurance Broking

Our top priority is to ensure end-to-end simplicity and seamless delivery of the collection, transfer, and presentation of information throughout the insurance program building process.

Our service and innovation-driven approach allows us to build sound and purpose-built insurance programs that are tailored to the specific needs of your business. We work closely with you to understand your requirements, identify potential risks, and design solutions that will provide comprehensive coverage and give you peace of mind.

With our focus on end-to-end simplicity and seamless delivery, you can trust that the process will be smooth and stress-free.

Insurance Program Audit

A comprehensive review of your existing insurance program, linking risks identified in our rigorous risk profiling process, commercial contract reviews, and your own enterprise risk matrix. This thorough process acts as a health check for your coverage, premium spend, and insurance procurement strategy, ensuring that your insurance program is reflective of the strength of your balance sheet and risk retention appetite.

Our team works closely with you to identify potential risks, evaluate your existing coverage, and recommend tailored solutions that are aligned with your unique needs and risk profile. Our goal is to help you optimize your insurance program, so you can focus on your core business and achieve your objectives with confidence.

Claims Management

Penguin Risk Solutions has built a reputation for excellence in claims handling, thanks to our team’s extensive experience with complex claims. With decades of combined experience in the industry, getting claims resolved quickly with minimal impact on your business is our number one focus.

Board Presentation

We recognise the critical role that your board plays in your organisation’s decision-making processes. We understand the information your board wants and how they want to see it, and our role is to assist in making the delivery of insurance information board appropriate.

We recognise that every board is unique and requires a personalised approach, which is why we take the time to understand your board’s specific needs and preferences.

Our board presentation services are designed to provide you with the tools and insights you need to make informed decisions and effectively manage your organisation’s insurance risks. With our assistance, you can be confident that your board will have the information they need to make strategic decisions that align with your organisation’s overall objectives.

Workers Compensation & Injury Management

The care of your injured workers is our priority however workers compensation claims costs can blow out quickly if the injury is not managed instantly and efficiently from day one. This step is key to reducing your workers compensations premiums.

Our in-house injury management specialists are highly skilled and experienced who get involved the moment an injury occurs. They work closely with all relevant parties, including injured workers, healthcare providers, and insurers, to ensure that the claim is settled correctly, and unnecessary costs are not incurred. We recognise that workers’ compensation claims costs can quickly spiral out of control if the injury is not managed instantly and efficiently from day one. 

By prioritising injury management and taking immediate action, we can help you reduce your workers’ compensation premiums, while also providing your injured workers with the care and support they need to recover and return to work.

Risk Analysis and Profiling

An effective insurance solution requires a comprehensive understanding of the risks faced by your business. This is where our risk profiling sessions come in, helping to identify, allocate, and address potential risks. However, not all risks are insurable. Therefore, we encourage our clients to participate in risk profiling exercises to gain a detailed understanding of their risk profile and evaluate alternative mitigation strategies, including insurance.

By doing so, our clients are better equipped to present themselves to the insurance market. Our team focuses on key areas such as business interruption, property asset valuations, property risk engineering, and workplace injuries to ensure a thorough risk assessment.

Business Continuity & Crisis Management

We understand the importance of having a clear and formal business continuity plan in place, as it not only helps you pay the correct business interruption premiums, but also helps you mitigate the impact of disruptions to your operations. 

We take a flexible and client-focused approach to building robust, scalable, and user-friendly programs that enable our clients to gain a true measure of their vulnerabilities and dependencies, develop and implement effective plans and strategies, and create comprehensive scenario-based exercises and training. 

Our goal is to ensure that our clients can effectively manage crises and ensure continuity of their business operations in the face of unexpected events.

Contract Reviews

Astute contractual risk management ensures risks are identified at the early stages to quantify the commercial risk you’re undertaking.

Our team will review your agreements to identify potential risks and ensure that your insurance protection aligns with the scope of the contract. By quantifying the commercial risk of the contract, we can help you make informed decisions and mitigate any potential losses.

Premium Funding

Premium Funding can provide you with a flexible payment solution that frees up your cash flow, allowing you to invest in areas that directly impact the growth of your business. Penguin has built strong relationships throughout the premium funding market and works closely with our clients and funders to tailor the most competitive and suitable structure for their needs. This service not only ensures the effective management of your insurance costs but also provides you with the financial flexibility to focus on your core business activities.